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Usability of the G7 Open Government Data Portals and Lessons Learned

Author

Listed:
  • Ibrahim Mutambik

    (Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia)

  • Abdullah Almuqrin

    (Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia)

  • John Lee

    (School of Informatics, The University of Edinburgh, 10 Crichton St., Edinburgh EH8 9AB, UK)

  • Justin Zuopeng Zhang

    (Department of Management, Coggin College of Business, University of North Florida, 1 UNF DRIVE, Building 42, Jacksonville, FL 32224, USA)

  • Abdulaziz Alomran

    (Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia)

  • Taha Omar

    (Deanship of Development and Quality, King Saud University, Riyadh 11451, Saudi Arabia)

  • Ahmad Floos

    (Deanship of Skills and Development, King Saud University, Riyadh 11451, Saudi Arabia)

  • Abdullah Homadi

    (Department of Information Science, College of Arts, King Saud University, Riyadh 11451, Saudi Arabia)

Abstract

Recent advances in technology have made truly open and accessible government significantly more realisable. One of the ways in which governments are using this technology is in the implementation of online portals that allow open (i.e., public and unrestricted) access to data and use of data. Such portals can be used by citizens and professionals to facilitate improved decision-making across a wide range of areas, from car-parking to promoting entrepreneurialism. However, the existence of portals per se is not enough. To maximise their potential, users must also feel that they are both accessible and usable. To gain insights into the current state of usability of OGD portals for professionals working in data-related areas, a comparative study of the portals of the G7 group was carried out, using a mixed methodology. This is the first specific comparison of these portals for such users, as well as the first study to add a user-centred qualitative dimension to the research. The study’s findings showed that the G7 countries are not maximising the potential of their portals or collaborating effectively. Addressing these issues, and building better cross-national consistency, would help to improve the value delivered by investment in OGD portals. The study also further supported an existing user-centred, heuristic evaluation framework for application to a more specific user group, as well as more generally.

Suggested Citation

  • Ibrahim Mutambik & Abdullah Almuqrin & John Lee & Justin Zuopeng Zhang & Abdulaziz Alomran & Taha Omar & Ahmad Floos & Abdullah Homadi, 2021. "Usability of the G7 Open Government Data Portals and Lessons Learned," Sustainability, MDPI, vol. 13(24), pages 1-17, December.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:24:p:13740-:d:701168
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    References listed on IDEAS

    as
    1. Haklae Kim, 2019. "Analysis of standard vocabulary use of the open government data: the case of the public data portal of Korea," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(3), pages 1611-1622, May.
    2. Vishanth Weerakkody & Zahir Irani & Kawal Kapoor & Uthayasankar Sivarajah & Yogesh K. Dwivedi, 2017. "Open data and its usability: an empirical view from the Citizen’s perspective," Information Systems Frontiers, Springer, vol. 19(2), pages 285-300, April.
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    Cited by:

    1. Ibrahim Mutambik & John Lee & Abdullah Almuqrin & Justin Zuopeng Zhang, 2023. "Transitioning to Smart Cities in Gulf Cooperation Council Countries: The Role of Leadership and Organisational Culture," Sustainability, MDPI, vol. 15(13), pages 1-22, July.
    2. Bingqian Zhang & Guochao Peng & Caihua Liu & Zuopeng Justin Zhang & Sajjad M. Jasimuddin, 2022. "Adaptation behaviour in using one-stop smart governance apps: an exploratory study between digital immigrants and digital natives," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1971-1991, December.
    3. Ibrahim Mutambik & Abdullah Almuqrin & Fawaz Alharbi & Majed Abusharhah, 2023. "How to Encourage Public Engagement in Smart City Development—Learning from Saudi Arabia," Land, MDPI, vol. 12(10), pages 1-16, September.
    4. Abdullah Almuqrin & Ibrahim Mutambik & Abdulaziz Alomran & Jeffrey Gauthier & Majed Abusharhah, 2022. "Factors Influencing Public Trust in Open Government Data," Sustainability, MDPI, vol. 14(15), pages 1-13, August.
    5. Ibrahim Mutambik & Abdullah Almuqrin & John Lee & Jeffrey Gauthier & Abdullah Homadi, 2022. "Open Government Data in Gulf Cooperation Council Countries: An Analysis of Progress," Sustainability, MDPI, vol. 14(12), pages 1-18, June.
    6. Ibrahim Mutambik & John Lee & Abdullah Almuqrin & Abdulrhman Alkhanifer & Mohammed Baihan, 2023. "Gulf Cooperation Council Countries and Urbanisation: Are Open Government Data Portals Helping?," Sustainability, MDPI, vol. 15(17), pages 1-22, August.

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