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Predicting Nurses Burnout through Quality of Work Life and Psychological Empowerment: A Study Towards Sustainable Healthcare Services in Malaysia

Author

Listed:
  • P Yukthamarani Permarupan

    (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia)

  • Abdullah Al Mamun

    (Faculty of Business and Information Science, UCSI University, Cheras, Kuala Lumpur 56000, Malaysia)

  • Naresh Kumar Samy

    (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia)

  • Roselina Ahmad Saufi

    (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia)

  • Naeem Hayat

    (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia)

Abstract

The nursing profession is a much-demanded profession that requires the individual capacity to work under intense physical and emotional dynamics in the workplace. Work related factors cause burnout and need attention from scholars and professionals to reduce the effects of the burnout among nursing staff. This study aimed to examine the meditational role of psychological empowerment and work-life quality on the burnout experiences of nursing staff in Malaysia. This study investigated a sample of 432 nursing staff from 10 registered hospitals in the Selangor area that have been listed on the Malaysian Health Tourism Council (MHTC) website. The responses collected via a self-reported questionnaire, and the data was analyzed using partial least square regression structural equation modelling (PLS-SEM). The findings statistically support the argument that the provision of quality of work-life (adequate and fair compensation, constitution in the work organization, safe and healthy working conditions, social integration in the work organization, social relevance of work-life, and work and life span) could promote psychological empowerment among nurses. Psychological empowerment statistically resulted in reducing the burnout effects by mediating the effect of work-life quality (QWL) on burnout. This study contributes to the literature that QWL factors need to be studied separately, and its affects on psychological empowerment, and how psychological empowerment permits curtails the effects of the burnout among nursing staff providing the services to health tourists. This study also provided important implications for the management staff of the nursing industry to initiate the management of burnout with the provision of psychological employment. The present study contributed to the current literature of burnout management through the psychological empowerment provided by the factors of the quality of work life.

Suggested Citation

  • P Yukthamarani Permarupan & Abdullah Al Mamun & Naresh Kumar Samy & Roselina Ahmad Saufi & Naeem Hayat, 2020. "Predicting Nurses Burnout through Quality of Work Life and Psychological Empowerment: A Study Towards Sustainable Healthcare Services in Malaysia," Sustainability, MDPI, vol. 12(1), pages 1-18, January.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:1:p:388-:d:304863
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    References listed on IDEAS

    as
    1. Christopher Bagley & Mahmoud Abubaker & Alice Sawyerr, 2018. "Personality, Work-Life Balance, Hardiness, and Vocation: A Typology of Nurses and Nursing Values in a Special Sample of English Hospital Nurses," Administrative Sciences, MDPI, vol. 8(4), pages 1-21, December.
    2. repec:ucp:bkecon:9780226316529 is not listed on IDEAS
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    Cited by:

    1. Dominika Gniewek & Weronika Wawro & Michał Czapla & Dorota Milecka & Krystyna Kowalczuk & Izabella Uchmanowicz, 2023. "Occupational Burnout among Nursing Professionals: A Comparative Analysis of 1103 Polish Female Nurses across Different Hospital Settings," Sustainability, MDPI, vol. 15(11), pages 1-10, May.
    2. Wagih Salama & Ahmed Hassan Abdou & Shaimaa Abo Khanger Mohamed & Hossam Said Shehata, 2022. "Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees," IJERPH, MDPI, vol. 19(15), pages 1-20, August.
    3. Mercedes Rodríguez-Fernández & Juan Herrera & Carlos de las Heras-Rosas, 2021. "Model of Organizational Commitment Applied to Health Management Systems," IJERPH, MDPI, vol. 18(9), pages 1-21, April.
    4. Lei Jing & Zhenzhong Ma & Zhijuan Ma & Baomin Chen & Shuya Cheng, 2020. "Nurse Practitioners’ Work Values and Their Conflict Management Approaches in a Stressful Workplace: A Taiwan Study," Sustainability, MDPI, vol. 12(3), pages 1-16, February.

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