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Predictors of Satisfaction with Care Services among Family Members of Older Adult Residents of Long-Term Care Facilities

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  • Eun-Ok Song

    (College of Nursing, Hanyang University, Seoul 04763, Korea)

  • Hye-Young Jang

    (College of Nursing, Hanyang University, Seoul 04763, Korea)

Abstract

This study identified predictors of satisfaction with care services among family members of older adults residing in long-term care facilities (LTCFs). In this cross-sectional descriptive study, the participants were 330 family members of older adult residents of LTCFs in Seoul, Gyeonggi, Gangwon, Gyeongbuk, and Chungnam, Korea. Data were collected from July to October 2018 using a structured self-report questionnaire. Data were analyzed using descriptive statistics, independent t-testing, one-way ANOVA, Kruskal–Wallis testing, Pearson’s correlation coefficients, and hierarchical multiple regressions. The most important predictors of satisfaction with care services were satisfaction with the physical housing environment (β = 0.49, p < 0.001), caregiving stress (β = −0.30, p < 0.001), the facility’s size (β = −0.13, p = 0.001), the number of visits to the facility (β = −0.10, p = 0.024), and the number of family members who participated in the decision to place the relative in a facility (β = 0.09, p = 0.033). This study is significant because it provides fundamental data for qualitatively improving care services in LTCFs. Based on the results, strategies should be developed to relieve caregiving stress among family members and improve satisfaction with the physical housing environment.

Suggested Citation

  • Eun-Ok Song & Hye-Young Jang, 2020. "Predictors of Satisfaction with Care Services among Family Members of Older Adult Residents of Long-Term Care Facilities," IJERPH, MDPI, vol. 17(9), pages 1-16, May.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:9:p:3298-:d:355755
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    References listed on IDEAS

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    1. Shu Lin Shi & Chau Ming Tong & Clare Cooper Marcus, 2019. "What makes a garden in the elderly care facility well used?," Landscape Research, Taylor & Francis Journals, vol. 44(2), pages 256-269, February.
    2. Elizabeth A. Hahn & Kelly E. Cichy & Brent J. Small & David M. Almeida, 2014. "Daily Emotional and Physical Reactivity to Stressors Among Widowed and Married Older Adults," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 69(1), pages 19-28.
    3. Hsiu‐Hsin Tsai & Yun‐Fang Tsai & Tzu‐Shin Huang, 2012. "Development and validation of the Family Meaning of Nursing‐Home Visits Scale," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(15‐16), pages 2108-2117, August.
    4. Jane B. Tornatore & Leslie A. Grant, 2004. "Family Caregiver Satisfaction With the Nursing Home After Placement of a Relative With Dementia," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 59(2), pages 80-88.
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