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Enabling Innovation Capabilities: A Design Thinking Toolbox for SME Strategic Transformation

Author

Listed:
  • Fatma Demir

    (Universidade de Aveiro, 3810-193 Aveiro, Portugal)

  • Irina Saur-Amaral

    (Superior Institute of Accounting and Business, University of Aveiro, 3810-193 Aveiro, Portugal
    Research Center for Business Sciences (NECE), Universidade da Beira Interior, 6200-209 Covilhã, Portugal)

  • Daniel Ferreira Polónia

    (Department of Economics, Management and Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal
    Governance, Competitiveness and Public Policy GOVCOPP Research Unit, University of Aveiro, 3810-193 Aveiro, Portugal)

Abstract

Small and medium-sized enterprises face significant challenges in effectively implementing design thinking due to limited resources, leadership skepticism, and a paucity of suitable frameworks. This study addresses these challenges by developing and validating a web-based Design Thinking and Innovation Strategy Toolbox tailored to SME needs. The Toolbox is designed to align with the ISO 56001:2024 Innovation Management Systems standard and was developed through systematic literature reviews and expert interviews, shaping practical modules based on previously identified barriers and success factors. A multi-round Delphi study with 14 experienced consultants refined the Toolbox, focusing on usability, ISO compliance, and practical relevance. The results indicate strong consensus among experts regarding its clarity, adaptability, and alignment with SME constraints, while also highlighting areas for improvement such as visual design and continuous feedback mechanisms. Preliminary validation suggests that the Toolbox can support SMEs in improving sustainable innovation, strategic alignment, and capability development. By addressing contextual constraints, this research contributes to the field of design-led innovation in SMEs by offering a practical, ISO-compliant tool that connects theory and practice in resource-limited environments.

Suggested Citation

  • Fatma Demir & Irina Saur-Amaral & Daniel Ferreira Polónia, 2025. "Enabling Innovation Capabilities: A Design Thinking Toolbox for SME Strategic Transformation," Administrative Sciences, MDPI, vol. 15(10), pages 1-15, September.
    • Handle: RePEc:gam:jadmsc:v:15:y:2025:i:10:p:384-:d:1761480
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