IDEAS home Printed from https://ideas.repec.org/a/ers/ijebaa/vxiiy2024i3p29-50.html
   My bibliography  Save this article

Healthcare in Transition: Where Patient Choices and Satisfaction Drive Success

Author

Listed:
  • Naveen Kumar
  • R.
  • Ramadevi
  • V.
  • Yuvaraj
  • V.
  • Libin Baby

Abstract

Purpose: The healthcare sector, especially in Kerala, is experiencing significant transformations driven by escalating patient expectations. Patient satisfaction has become a cornerstone of healthcare quality assessment, influencing clinical effectiveness profoundly. Modern private hospitals in Kerala have embraced technological advancements to elevate service standards and compete fiercely. Design/Methodology/Approach: A study in Thrissur examines patient satisfaction in private medical colleges, revealing preferences among male patients aged 41-60 with higher incomes and education levels. They prioritize timely service, cleanliness, and accurate diagnosis. Variables like length of stay, career, marital status, and education shape patient perceptions. Empirical methods, including statistical analysis, elucidate these findings, highlighting the evolving dynamics of patient expectations and healthcare delivery in Kerala. Findings: Research underscores patient satisfaction, disease severity, treatment protocols, and outcomes as critical quality indicators. Practical Implications: Despite Kerala's robust healthcare infrastructure, retaining skilled professionals poses challenges due to migration trends. Thrissur emerges as a pivotal healthcare hub, fostering infrastructure growth. Originality/Value: Patients now demand superior services alongside medical care, leading to dilemmas in choosing between public and private healthcare facilities.

Suggested Citation

  • Naveen Kumar & R. & Ramadevi & V. & Yuvaraj & V. & Libin Baby, 2024. "Healthcare in Transition: Where Patient Choices and Satisfaction Drive Success," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 29-50.
    • Handle: RePEc:ers:ijebaa:v:xii:y:2024:i:3:p:29-50
    as

    Download full text from publisher

    File URL: https://ijeba.com/journal/852/download
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Private Hospitals; Healthcare Quality; Service Standards; Patient Satisfaction; Patient Expectations; Technological Advancements.;
    All these keywords.

    JEL classification:

    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:ijebaa:v:xii:y:2024:i:3:p:29-50. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ijeba.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.