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Healthcare in Transition: Where Patient Choices and Satisfaction Drive Success

Author

Listed:
  • Naveen Kumar
  • R.
  • Ramadevi
  • V.
  • Yuvaraj
  • V.
  • Libin Baby

Abstract

Purpose: The healthcare sector, especially in Kerala, is experiencing significant transformations driven by escalating patient expectations. Patient satisfaction has become a cornerstone of healthcare quality assessment, influencing clinical effectiveness profoundly. Modern private hospitals in Kerala have embraced technological advancements to elevate service standards and compete fiercely. Design/Methodology/Approach: A study in Thrissur examines patient satisfaction in private medical colleges, revealing preferences among male patients aged 41-60 with higher incomes and education levels. They prioritize timely service, cleanliness, and accurate diagnosis. Variables like length of stay, career, marital status, and education shape patient perceptions. Empirical methods, including statistical analysis, elucidate these findings, highlighting the evolving dynamics of patient expectations and healthcare delivery in Kerala. Findings: Research underscores patient satisfaction, disease severity, treatment protocols, and outcomes as critical quality indicators. Practical Implications: Despite Kerala's robust healthcare infrastructure, retaining skilled professionals poses challenges due to migration trends. Thrissur emerges as a pivotal healthcare hub, fostering infrastructure growth. Originality/Value: Patients now demand superior services alongside medical care, leading to dilemmas in choosing between public and private healthcare facilities.

Suggested Citation

  • Naveen Kumar & R. & Ramadevi & V. & Yuvaraj & V. & Libin Baby, 2024. "Healthcare in Transition: Where Patient Choices and Satisfaction Drive Success," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 29-50.
    • Handle: RePEc:ers:ijebaa:v:xii:y:2024:i:3:p:29-50
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    References listed on IDEAS

    as
    1. Shahid Hamid Raina & R.L. Bhat, 2018. "Healthcare service quality in private hospitals of India - an empirical assessment from Jammu and Kashmir State," World Review of Entrepreneurship, Management and Sustainable Development, Inderscience Enterprises Ltd, vol. 14(3), pages 406-416.
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      More about this item

      Keywords

      Private Hospitals; Healthcare Quality; Service Standards; Patient Satisfaction; Patient Expectations; Technological Advancements.;
      All these keywords.

      JEL classification:

      • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
      • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
      • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
      • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
      • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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