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Guanxi and intra-organizational conflicts: evidence from Chinese logistics industry

Author

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  • Atif Saleem Butt

Abstract

Purpose - The purpose of this paper is to understand conflicts that develop between managers and their respective firms when a personal relationship is present between managers of buying and supplying firms in the Chinese logistics industry. Design/methodology/approach - This research uses a case study methodology to allow for an assessment of the conflicts that emerge between managers and their respective firms when a personal relationship is present between them. Findings - The findings reveal conflicts between managers and their respective firms as a result of personal relationship between managers buying and selling logistics services in China. Research limitations/implications - This study uses semi-structured interviews with Chinese senior managers to explore intra-organizational conflicts, which develop as a result of personal relationships embedded within buyer–supplier relationships. The generalizability of the findings will have to be empirically examined in future research. Practical implications - Chinese firms can use the findings to understand conflicts, which arise between managers and their respective firms when a personal relationship is present between managers engaged in the process of buying and selling logistics services. Originality/value - A notable gap in buyer–supplier relationship literature, specifically in Chinese business culture, is an unfulfilled need for research examining intra-organizational conflicts, when a personal relationship is present between managers of buying and supplying firms in the logistics industry. This paper addresses this gap.

Suggested Citation

  • Atif Saleem Butt, 2018. "Guanxi and intra-organizational conflicts: evidence from Chinese logistics industry," Management Research Review, Emerald Group Publishing Limited, vol. 42(4), pages 495-505, December.
    • Handle: RePEc:eme:mrrpps:mrr-05-2018-0193
    DOI: 10.1108/MRR-05-2018-0193
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    Citations

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    Cited by:

    1. Priom Mahmud & Sanjoy Kumar Paul & Abdullahil Azeem & Priyabrata Chowdhury, 2021. "Evaluating Supply Chain Collaboration Barriers in Small- and Medium-Sized Enterprises," Sustainability, MDPI, vol. 13(13), pages 1-28, July.
    2. Billy Tat Wai Yu & Wai Ming To, 2021. "The Effects of Difficult Co-Workers on Employee Attitudinal Responses and Intention to Leave Among Chinese Working Adults," SAGE Open, , vol. 11(2), pages 21582440211, May.
    3. Atif Saleem Butt, 2021. "Determinants of top-down knowledge hiding in firms: an individual-level perspective," Asian Business & Management, Palgrave Macmillan, vol. 20(2), pages 259-279, April.
    4. Atif Saleem Butt, 2022. "Mitigating the Spread of COVID-19: What are firms doing and what they need to do?," SAGE Open, , vol. 12(1), pages 21582440211, January.

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