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Kaizenevents and organizational performance: a field study

Author

Listed:
  • Toni L. Doolen
  • Eileen M. Van Aken
  • Jennifer A. Farris
  • June M. Worley
  • Jeremy Huwe

Abstract

Purpose - The purpose of this paper is to describe the application of an assessment methodology to empirically measure and evaluate the impact ofkaizenevents on organizational performance, including human resource outcomes. Design/methodology/approach - A field study of twokaizenevents held within a single organization utilizing both quantitative (survey) and qualitative (interviews and organizational documents) data was conducted. Sustainability of outcomes was also studied. Findings - This study empirically illustrates that, even within a single organization,kaizenevents may have varied success. Management support was found to be related to human resource outcomes. Positive attitudes at the conclusion of a successful event, however, did not automatically translate to sustained improvements. Additionally, thekaizenevent team with a more limited scope was better able to meet targeted business objectives. Originality/value - The methodology described can assess the impact ofkaizenevents on business performance and human resource outcomes; the latter has largely been ignored in thekaizenevents scholarly literature. This study demonstrates that initial success in business outcomes and human resource outcomes are not necessarily correlated and that success may vary over time. Leaders need to pay close attention to follow‐up mechanisms to ensure sustainability.

Suggested Citation

  • Toni L. Doolen & Eileen M. Van Aken & Jennifer A. Farris & June M. Worley & Jeremy Huwe, 2008. "Kaizenevents and organizational performance: a field study," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 57(8), pages 637-658, October.
    • Handle: RePEc:eme:ijppmp:v:57:y:2008:i:8:p:637-658
    DOI: 10.1108/17410400810916062
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    Citations

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    Cited by:

    1. Richmond Atta-Ankomah & Johnson Appiah Kubi & Charles Godfred Ackah, 2022. "The Effect of Kaizen on Performance: Evidence from Manufacturing Enterprises in Ghana," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 34(2), pages 1167-1192, April.
    2. Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.
    3. Glover, Wiljeana J. & Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L., 2011. "Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 197-213, August.

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