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Performance measurement system for healthcare processes

Author

Listed:
  • Shankar Purbey
  • Kampan Mukherjee
  • Chandan Bhar

Abstract

Purpose - The purpose of this article is to provide an overview and evaluation of performance measurement systems and also present a framework for the selection of an appropriate performance measurement system for healthcare processes. Design/methodology/approach - The paper provides a brief review of the existing performance measurement frameworks. On the basis of review, performance measurement system criteria are identified and accordingly a framework has been proposed for measuring performance in healthcare processes. Findings - The measurement of performance of a healthcare organization is still an unresolved issue. A performance measurement system should be sensitive to changes in the external and internal environment of an organization. The proposed framework measures performance from a multi and interrelated perspective, namely efficiency, effectiveness and flexibility. Practical implications - The study will help the healthcare organization to know how they are performing; it will also help in benchmarking the organization so that customers know the value of the money they pay for the service. Originality/value - The framework presented provides a performance measurement system for healthcare processes that is sensitive to change in the external and internal environment of an organization.

Suggested Citation

  • Shankar Purbey & Kampan Mukherjee & Chandan Bhar, 2007. "Performance measurement system for healthcare processes," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 241-251, March.
    • Handle: RePEc:eme:ijppmp:v:56:y:2007:i:3:p:241-251
    DOI: 10.1108/17410400710731446
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    Citations

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    Cited by:

    1. Azyyati Anuar & Rohaizah Saad & Rushami Zein Yusoff, 2018. "Operational Performance and Lean Healthcare in the Healthcare Sector: Review on the Dimensions and Relationships," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(4), pages 276-292, April.
    2. Márcia N. F. Manoel & Sérgio P. Santos & Carla A. F. Amado, 2023. "Assessing the impact of COVID-19 on the performance of organ transplant services using data envelopment analysis," Health Care Management Science, Springer, vol. 26(2), pages 217-237, June.
    3. Francesco Capalbo & Adelaide Ippolito & Margherita Smarra & Marco Sorrentino, 2023. "Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 119-142.
    4. Maria Chiara Demartini & Valentina Beretta, 2020. "La gestione della cronicit? nelle aziende sanitarie: una rassegna della letteratura," MECOSAN, FrancoAngeli Editore, vol. 0(116), pages 7-30.
    5. Qian, Jun & Zhang, Tongda & Zhang, Yingfeng & Chai, Yueting & Sun, Xiao & Wang, Zhen, 2023. "The construction of peer punishment preference: how central power shapes prosocial and antisocial punishment behaviors," Applied Mathematics and Computation, Elsevier, vol. 442(C).
    6. Karolina Szymaniec, 2011. "Multilevel approach for health care system effectiveness evaluation (Multilevel approach w badaniach efektywnosci systemu ochrony zdrowia)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 9(33), pages 169-180.
    7. Modak, Mousumi & Pathak, Khanindra & Ghosh, Kunal Kanti, 2017. "Performance evaluation of outsourcing decision using a BSC and Fuzzy AHP approach: A case of the Indian coal mining organization," Resources Policy, Elsevier, vol. 52(C), pages 181-191.
    8. Iyad Ibrahim Shaqura & Masoomeh Gholami & Ali Akbari Sari, 2021. "Evaluation of performance at Palestinian public hospitals using Pabón Lasso model," International Journal of Health Planning and Management, Wiley Blackwell, vol. 36(3), pages 896-910, May.
    9. Corrado Lo Storto & Anatoliy G. Goncharuk, 2017. "Performance Measurement of Healthcare Systems in Europe," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 6(3), pages 170-174, September.

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