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Services--the impact of the technology explosion


  • Exton, Edward J.


The recent rapid advances in technology have led to the development of several new services that would have amazed the father of the industry, Alexander Graham Bell. Service definition has become an art form limited only by the imagination of the service developer and the funding capability and commitment of the developer's company. This Comment examines the current needs for detailed service definition and will briefly touch on the technology evolution. It also reviews the impact this evolution has had on today's services, analyses the effect of technology on new and evolving services and -- by extrapolation -- on customers. Finally, it illustrates some of the major considerations service developers must take into account in the future.

Suggested Citation

  • Exton, Edward J., 1992. "Services--the impact of the technology explosion," Telecommunications Policy, Elsevier, vol. 16(2), pages 105-109, March.
  • Handle: RePEc:eee:telpol:v:16:y:1992:i:2:p:105-109

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    Cited by:

    1. Chowdhury, Sanjib & Miles, Grant, 2006. "Customer-induced uncertainty in predicting organizational design: Empirical evidence challenging the service versus manufacturing dichotomy," Journal of Business Research, Elsevier, vol. 59(1), pages 121-129, January.

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