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The usage of VoIP services and other communication services: An empirical analysis of Italian consumers

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  • Cecere, Grazia
  • Corrocher, Nicoletta

Abstract

This paper examines the early stages of VoIP usage by analyzing the relationship between the usage of VoIP services and other voice and non-voice communication services in Italy. In doing so, it aims at filling the gap in the empirical literature on the diffusion of VoIP among consumers and aims at investigating the relationship between VoIP adoption and the usage of telecom and Internet-related services. It relies upon a survey carried out among consumers in Italy in 2006. The use of VoIP is negatively associated with the usage of other voice communication services — mobile communications in particular, but shows some degree of complementarity with other non-voice (Internet-based) communication services, suggesting that familiarity with the web plays a significant and positive role in explaining the adoption of VoIP applications. Furthermore, individual users' technical skills, job position and communications' habits also matter in determining the adoption of VoIP.

Suggested Citation

  • Cecere, Grazia & Corrocher, Nicoletta, 2012. "The usage of VoIP services and other communication services: An empirical analysis of Italian consumers," Technological Forecasting and Social Change, Elsevier, vol. 79(3), pages 570-578.
    • Handle: RePEc:eee:tefoso:v:79:y:2012:i:3:p:570-578
    DOI: 10.1016/j.techfore.2011.08.019
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    Cited by:

    1. Jirakasem, Monarat & Mitomo, Hitoshi, 2018. "Substitution between mobile telephony and OTT communication services: the case of Thailand," 22nd ITS Biennial Conference, Seoul 2018. Beyond the boundaries: Challenges for business, policy and society 190338, International Telecommunications Society (ITS).
    2. Arnold, René & Hildebrandt, Christian & Tas, Serpil & Kroon, Peter, 2017. "More than Words: A global analysis of the socio-economic impact of Rich Interaction Applications (RIAs)," 28th European Regional ITS Conference, Passau 2017 169445, International Telecommunications Society (ITS).
    3. Gerpott, Torsten J. & Meinert, Phil, 2016. "The impact of mobile Internet usage on mobile voice calling behavior: A two-level analysis of residential mobile communications customers in Germany," Telecommunications Policy, Elsevier, vol. 40(1), pages 62-76.
    4. Jirakasem, Monarat & Mitomo, Hitoshi, 2019. "Relationship of Over-the-top (OTT) Communications and Traditional Telecommunications Services: the Case of Thailand," 30th European Regional ITS Conference, Helsinki 2019 205184, International Telecommunications Society (ITS).
    5. Jonathan Timmis, 2013. "Internet Adoption and Firm Exports in Developing Economies," Discussion Papers 2013-05, University of Nottingham, GEP.

    More about this item

    Keywords

    VoIP services; Italian consumers;

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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