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Building a Social Roadmap for the Smart Grid

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  • Honebein, Peter C.
  • Cammarano, Roy F.
  • Boice, Craig

Abstract

The utility industry has done a relatively good job of establishing technical roadmaps for the Smart Grid. What's needed now is a social roadmap, which provides direction for how people should use the Smart Grid. With a social roadmap, three things are clear: we must understand the customer experiences, we must transform the customer relationship, and we must drive customer engagement.

Suggested Citation

  • Honebein, Peter C. & Cammarano, Roy F. & Boice, Craig, 2011. "Building a Social Roadmap for the Smart Grid," The Electricity Journal, Elsevier, vol. 24(4), pages 78-85, May.
    • Handle: RePEc:eee:jelect:v:24:y:2011:i:4:p:78-85
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    Cited by:

    1. Taso, Yu-Chung & Ho, Chien-Wei & Chen, Ruey-Shii, 2020. "The impact of problem awareness and biospheric values on the intention to use a smart meter," Energy Policy, Elsevier, vol. 147(C).
    2. Gangale, Flavia & Mengolini, Anna & Onyeji, Ijeoma, 2013. "Consumer engagement: An insight from smart grid projects in Europe," Energy Policy, Elsevier, vol. 60(C), pages 621-628.
    3. Iliopoulos, Nikolaos & Esteban, Miguel & Kudo, Shogo, 2020. "Assessing the willingness of residential electricity consumers to adopt demand side management and distributed energy resources: A case study on the Japanese market," Energy Policy, Elsevier, vol. 137(C).
    4. Lopes, Marta A.R. & Henggeler Antunes, Carlos & Janda, Kathryn B. & Peixoto, Paulo & Martins, Nelson, 2016. "The potential of energy behaviours in a smart(er) grid: Policy implications from a Portuguese exploratory study," Energy Policy, Elsevier, vol. 90(C), pages 233-245.
    5. Lagomarsino, Maria & van der Kam, Mart & Parra, David & Hahnel, Ulf J.J., 2022. "Do I need to charge right now? Tailored choice architecture design can increase preferences for electric vehicle smart charging," Energy Policy, Elsevier, vol. 162(C).
    6. Geelen, Daphne & Reinders, Angèle & Keyson, David, 2013. "Empowering the end-user in smart grids: Recommendations for the design of products and services," Energy Policy, Elsevier, vol. 61(C), pages 151-161.
    7. Moreno-Munoz, A. & Bellido-Outeirino, F.J. & Siano, P. & Gomez-Nieto, M.A., 2016. "Mobile social media for smart grids customer engagement: Emerging trends and challenges," Renewable and Sustainable Energy Reviews, Elsevier, vol. 53(C), pages 1611-1616.

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