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Understanding the formation mechanism of high-quality knowledge in social question and answer communities: A knowledge co-creation perspective

Author

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  • Zhang, Yan
  • Zhang, Mingli
  • Luo, Nuan
  • Wang, Yu
  • Niu, Tao

Abstract

The social question and answer (Q&A) community provides people with an effective tool to obtain high-quality information. From the perspective of reciprocal determinism and value co-creation, this study aims to investigate the formation mechanism of high-quality knowledge in the community. We develop a model to investigate how cognitive factors and community technological factors influence users’ knowledge co-creation behavior, thereby influencing knowledge quality in the community. A survey of 382 knowledge contributors in a social Q&A community shows that knowledge self-efficacy, topic richness, personalized recommendation, and social interactivity have a positive impact on users' knowledge sharing and integration behavior, which subsequently affect the community’s knowledge quality. Moreover, users' ratings moderate the influence of knowledge sharing on knowledge quality. This research demonstrates the synergistic effect of people and technology in knowledge co-creation, thus advances literature about value co-creation and content quality in online communities.

Suggested Citation

  • Zhang, Yan & Zhang, Mingli & Luo, Nuan & Wang, Yu & Niu, Tao, 2019. "Understanding the formation mechanism of high-quality knowledge in social question and answer communities: A knowledge co-creation perspective," International Journal of Information Management, Elsevier, vol. 48(C), pages 72-84.
    • Handle: RePEc:eee:ininma:v:48:y:2019:i:c:p:72-84
    DOI: 10.1016/j.ijinfomgt.2019.01.022
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    Citations

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    Cited by:

    1. Jing Liang & Ming Li & Jie Wang & Yating Ma, 2023. "The Influencing Factors of the Helpfulness of User-Generated Product Q&As," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Wang, Qingtao & Bai, Xuan & Li, Julie Juan, 2023. "Achieving value co-creation through cooperation in international joint ventures: A two-level perspective," International Business Review, Elsevier, vol. 32(1).
    3. Natalia Marulanda-Grisales & José Julián Herrera-Pulgarín & María Lucelly Urrego-Marín, 2024. "Knowledge Management Practices as an Opportunity for the Achievement of Sustainable Development in Social Enterprises of Medellín (Colombia)," Sustainability, MDPI, vol. 16(3), pages 1-23, January.
    4. Hu, Qian & Pan, Zhao, 2023. "Can AI benefit individual resilience? The mediation roles of AI routinization and infusion," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    5. Qingfeng Zeng & Wei Zhuang & Qian Guo & Weiguo Fan, 2022. "What factors influence grassroots knowledge supplier performance in online knowledge platforms? Evidence from a paid Q&A service," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2507-2523, December.

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