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An exploration of person-centred concepts in human services: A thematic analysis of the literature

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  • Waters, Rebecca A.
  • Buchanan, Angus

Abstract

Being ‘person-centred’ in the delivery of health and human services has become synonymous with quality care, and it is a core feature of policy reform in Australia and other Western countries. This research aimed to identify the uses, definitions and characteristics of the term ‘person-centred’ in the ageing, mental health and disability literature. A thematic analysis identified seven common core themes of person-centredness: honouring the person, being in relationship, facilitating participation and engagement, social inclusion/citizenship, experiencing compassionate love, being strengths/capacity focussed, and organisational characteristics. These suggest a set of higher-order experiences for people that are translated differently in different human services. There is no common definition of what it means to be person-centred, despite being a core feature of contemporary health and human service policy, and this suggests that its inclusion facilitates further misunderstanding and misinterpretation. A common understanding and policy conceptualisation of person-centredness is likely to support quality outcomes in service delivery especially where organisations work across human service groups. Further research into the application and service expressions of being ‘person-centred’ in context is necessary.

Suggested Citation

  • Waters, Rebecca A. & Buchanan, Angus, 2017. "An exploration of person-centred concepts in human services: A thematic analysis of the literature," Health Policy, Elsevier, vol. 121(10), pages 1031-1039.
    • Handle: RePEc:eee:hepoli:v:121:y:2017:i:10:p:1031-1039
    DOI: 10.1016/j.healthpol.2017.09.003
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    References listed on IDEAS

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    1. Croke, Erin E. & Thompson, Ashleigh B., 2011. "Person centered planning in a transition program for Bronx youth with disabilities," Children and Youth Services Review, Elsevier, vol. 33(6), pages 810-819, June.
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    Cited by:

    1. Kathy Boschen & Caroline Phelan & Sharon Lawn, 2022. "NDIS Participants with Psychosocial Disabilities and Life-Limiting Diagnoses: A Scoping Review," IJERPH, MDPI, vol. 19(16), pages 1-23, August.

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