IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v23y2005i5p576-582.html
   My bibliography  Save this article

Lessons from the Untold Success Story:: Outsourcing Engineering and Facilities Management

Author

Listed:
  • Burdon, Steve
  • Bhalla, Ajay

Abstract

Over the past decade, there has been proliferation in the number of studies looking into IT enabled outsourcing. Little attention has been given to outsourcing of services in other sectors, such as Engineering and Facilities Management (EFM), which have also seen explosive growth. The article builds on a market research study of twenty-six outsourcing contracts making up approximately fifteen percent of Australia's EFM segment. This article aims to take a detailed look at the benefits sought and actually obtained from EFM outsourcing. The most successful contracts were then correlated against the most successful practitioners and the management issues further examined in five case studies. A number of learning points were apparent, and these can be grouped under four generic success factors: choice of contract style and management, relationship management, innovation management and workforce management.

Suggested Citation

  • Burdon, Steve & Bhalla, Ajay, 2005. "Lessons from the Untold Success Story:: Outsourcing Engineering and Facilities Management," European Management Journal, Elsevier, vol. 23(5), pages 576-582, October.
    • Handle: RePEc:eee:eurman:v:23:y:2005:i:5:p:576-582
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237305001015
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fernández Olmos, Marta, 2010. "The performance implications of "grow or buy" decisions in the wine industry," Food Policy, Elsevier, vol. 35(3), pages 256-264, June.
    2. Jolanta Sloniec, 2021. "The Level of Outsourced Tasks in IT and its Dependence on Selected Explanatory Factors," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 152-167.
    3. Yuan Jing, 2022. "The Relationship Between Business Model Innovation and Operational Performance of Incubator Enterprise," International Journal of Science and Business, IJSAB International, vol. 16(1), pages 153-191.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:23:y:2005:i:5:p:576-582. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.