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Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors

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  • Chung, Youngsoon
  • Chun, JongSerl

Abstract

The aim of this study was to examine the relationships among workplace stressors including role ambiguity, role conflict, and role overload; organizational protective factors such as rapport with supervisor and client-centered supervision; personal protective factors including prosocial behavior and problem-focused strategies; and job satisfaction among a sample of Child Protection Services (CPS) workers in South Korea. Using a path analysis, the current study verified that rapport with supervisor, client-centered supervision, prosocial behaviors, and problem-focused strategies were protective factors among South Korean CPS workers; however, as protective buffers, each of these factors functioned differently against each stressor. We found that rapport with supervisor was a prominent protective factor against both role ambiguity and role conflict; problem-focused strategies had a protective effect against role ambiguity; and prosocial behavior and problem-focused strategies had other direct effects on job satisfaction. Based on our findings, we suggest implementing effective strategies to further develop rapport with supervisor, prosocial behavior, and problem-focused strategies for the purpose of increasing job satisfaction among CPS workers.

Suggested Citation

  • Chung, Youngsoon & Chun, JongSerl, 2015. "Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors," Children and Youth Services Review, Elsevier, vol. 57(C), pages 134-140.
    • Handle: RePEc:eee:cysrev:v:57:y:2015:i:c:p:134-140
    DOI: 10.1016/j.childyouth.2015.08.007
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    1. Ellett, Alberta J. & Ellis, Jacquelyn I. & Westbrook, Tonya M. & Dews, Denise', 2007. "A qualitative study of 369 child welfare professionals' perspectives about factors contributing to employee retention and turnover," Children and Youth Services Review, Elsevier, vol. 29(2), pages 264-281, February.
    2. Ellett, Alberta J., 2009. "Intentions to remain employed in child welfare: The role of human caring, self-efficacy beliefs, and professional organizational culture," Children and Youth Services Review, Elsevier, vol. 31(1), pages 78-88, January.
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    Cited by:

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    2. Engell, Thomas & Kirkøen, Benedicte & Aarons, Gregory A. & Hagen, Kristine Amlund, 2020. "Individual level predictors of implementation climate in child welfare services," Children and Youth Services Review, Elsevier, vol. 119(C).

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