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The Adoption of Innovative Strategies for Enhanced Service Delivery in the South Africa Public Sector

Author

Listed:
  • NDUDUZO C NDEBELE

    (Discipline of Public Governance, University of KwaZulu Natal, South Africa)

  • ANDREW ENAIFOGHE

    (Department of Public Administration, University of Zululand, South Africa)

Abstract

The objective of the study is to examine the challenges and prospects for the adoption of innovative strategies to enhance the delivery of service in the South African public sector. The public sector is under pressure to provide new public services with increasingly scarce resources. In the context of South Africa, public service is essential because public services are promised and guaranteed by the constitution, and more citizens depend on state provisions, due to the high unemployment rate in the country. As such, using a qualitative approach this study intends to interrogate the concept of innovation in the public sector and its role in ensuring that the public sector provides enhanced services and can meet the needs of the citizens. This article further provides a systematic review of the empirical literature on barriers and benefits within public sector innovation processes and suggests ways in which public service employees can overcome these barriers. The study concludes that public sector innovation has a considerable and varied impact on public sector performance as a result there's a need for innovation to be an integrated part of public sector service delivery.

Suggested Citation

  • Nduduzo C Ndebele & Andrew Enaifoghe, 2023. "The Adoption of Innovative Strategies for Enhanced Service Delivery in the South Africa Public Sector," Social Sciences and Education Research Review, Department of Communication, Journalism and Education Sciences, University of Craiova, vol. 10(2), pages 114-121, December.
    • Handle: RePEc:edt:jsserr:v:10:y:2023:i:2:p:114-121
    DOI: 10.5281/zenodo.15254244
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    References listed on IDEAS

    as
    1. João Leitão & Helena Alves & Dina Pereira, 2016. "Open innovative governance, transparency and citizens´ quality of life: An application to Portuguese municipalities," Working Papers. Collection B: Regional and sectoral economics 1606, Universidade de Vigo, GEN - Governance and Economics research Network.
    2. Elvin Shava & Shikha Vyas-Doorgapersad, 2022. "Fostering digital innovations to accelerate service delivery in South African Local Government," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 83-91, March.
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    More about this item

    Keywords

    Public Sector; Innovation; Public Service; Barriers; Service Delivery;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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