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The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France

Author

Listed:
  • Maria Rubtsova

    (Department of Social Management and Planning, Faculty of Sociology, Saint Petersburg State University, Russian Federation,)

  • Elena Kapustkina

    (Department of Economic Sociology, Faculty of Sociology, Saint Petersburg State University, Russian Federation,)

  • Ruben Karapetyan

    (Department of Economic Sociology, Faculty of Sociology, Saint Petersburg State University, Russian Federation)

  • Ivan Kovalev

    (Department of Social Analysis and Mathematical Methods, Faculty of Sociology, Saint Petersburg State University, Russian Federation,)

  • Sergey Rasskazov

    (Department of Social Management and Planning, Faculty of Sociology, Saint Petersburg State University, Russian Federation.)

Abstract

The performance measuring of the English everyday use of the front-line personnel remains an important topic of theoretical and practical study. Using a method of participant observation, the authors compared the St. Petersburg business environment with two cities in Spain (Madrid, Girona) and one in France (Perpignan). The observers carried out 64 visits in four cities. The sampling method is a convenience sample. The research in Spain and France was carried out in March-April, June-August 2014 and in Russia in June-July 2015. The observers checked how the front-line staff performed business communication in English. The authors draw conclusion that St. Petersburg demonstrates the worst results in the front-line interaction in English.

Suggested Citation

  • Maria Rubtsova & Elena Kapustkina & Ruben Karapetyan & Ivan Kovalev & Sergey Rasskazov, 2015. "The Social Environment and Business Communication in English: A Small-Scale Research on Front-Line Staff Performance in Russia, Spain and France," International Review of Management and Marketing, Econjournals, vol. 5(4), pages 253-258.
    • Handle: RePEc:eco:journ3:2015-04-08
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    References listed on IDEAS

    as
    1. Elena Vasilieva & Mariia Rubtcova & Valentina Kaisarova & Alexander Kaisarov & Oleg Pavenkov, 2015. "Personal Targets for Public Servants and Their Support the Governance’s Performance Conception in Russia," International Review of Management and Marketing, Econjournals, vol. 5(4), pages 246-252.
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    Cited by:

    1. Huang Fashuang, 2018. "Research On The Business Communication Barriers And Countermeasures In The Network Environment," Education, Sustainability & Society (ESS), Zibeline International Publishing, vol. 1(1), pages 14-16, June.
    2. Iqra Abdullah & Rozeyta Omar & Siti Aisyha Panatik, 2016. "A Literature Review on Personality, Creativity and Innovative Behavior," International Review of Management and Marketing, Econjournals, vol. 6(1), pages 177-182.

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    1. Iqra Abdullah & Rozeyta Omar & Siti Aisyha Panatik, 2016. "A Literature Review on Personality, Creativity and Innovative Behavior," International Review of Management and Marketing, Econjournals, vol. 6(1), pages 177-182.

    More about this item

    Keywords

    Front-Line Staff Performance; Business Communication in English; Assessment;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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