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Improving MSME Performance through Innovation and Superior Service Quality

Author

Listed:
  • Basri Bado

    (Faculty Of Economic and Business, Universitas Negeri Makassar)

  • Samirah Dunakhir

    (Faculty Of Economic and Business, Universitas Negeri Makassar)

Abstract

This study investigates the impact of innovation and service quality on the performance of Micro, Small, and Medium-Sized Enterprises (MSMEs) in Polewali Mandar Regency. Using a sample of 97 respondents from a population of 3,222 MSMEs, data were collected through a Likert scale questionnaire. Results indicate that both innovation and service quality significantly contribute to MSME success, enabling businesses to adapt to market changes and meet customer expectations. Moreover, innovation acts as a mediator, enhancing the influence of service quality on MSME performance. These findings underscore the importance of investing in service quality and fostering an environment conducive to innovation to promote the competitiveness and sustainability of MSMEs in Polewali Mandar Regency. This study offers valuable insights for stakeholders and policymakers seeking to support MSME development in the region, emphasizing the pivotal role of innovation and superior service quality in driving business success.

Suggested Citation

  • Basri Bado & Samirah Dunakhir, 2024. "Improving MSME Performance through Innovation and Superior Service Quality," Journal Economic Business Innovation, PT. Inovasi Analisis Data, vol. 1(1), pages 62-68.
    • Handle: RePEc:ebi:journl:v:1:y:2024:i:1:p:62-68
    DOI: 10.69725/JEBI
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    References listed on IDEAS

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    1. Hassan Dauda Yahaya & Gunalan Nadarajah, 2023. "Determining key factors influencing SMEs’ performance: A systematic literature review and experts’ verification," Cogent Business & Management, Taylor & Francis Journals, vol. 10(3), pages 2251195-225, December.
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