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Assessing the Impact of the Predictors of Organisational Citizenship Behaviour in the Hospitality Industry in Zimbabwe

Author

Listed:
  • Maxwell Sandada

    (University of Zimbabwe)

  • Fortunate Zungu

    (University of Zimbabwe)

Abstract

The importance of Oganisational citizenship behavior (OCB) is widely acknowledged by many practitioners and academicians in Zimbabwe and the world over. However, there is generally limited literature on OCB in Zimbabwe as there are few studies that were carried out especially on the Zimbabwean hospitality industry. To address this dearth of published studies, the current study attempts to examine the factors that influence OCB. The conceptualised model and four hypotheses are empirically validated using a sample of 200 non-managerial hospitality industry employees who were randomly selected from three identified categories of hotels which were stratified according to the hotel star rating (3, 4, and 5 star hotels categories). The data were analysed using descriptive, correlation and regression analyses. The results indicate that the individual, organizational and leadership characteristics are significant predictors of OCB. However, task characteristics emerged as an insignificant factor to OCB. The findings have implications to hospitality management in Zimbabwe who are advised to make efforts of ensuring proper individual, organizational and leadership characteristics among employees and management so as to enforce OCB.

Suggested Citation

  • Maxwell Sandada & Fortunate Zungu, 2016. "Assessing the Impact of the Predictors of Organisational Citizenship Behaviour in the Hospitality Industry in Zimbabwe," EuroEconomica, Danubius University of Galati, issue 1(35), pages 55-66, may.
    • Handle: RePEc:dug:journl:y:2016:i:1:p:55-66
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    File URL: http://journals.univ-danubius.ro/index.php/euroeconomica/article/view/3124/3250
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    References listed on IDEAS

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    1. Riaz, Adnan & Haider, Mubarak Hussain, 2010. "Role of transformational and transactional leadership on job satisfaction and career satisfaction," Business and Economic Horizons (BEH), Prague Development Center (PRADEC), vol. 1(1), pages 1-10, April.
    2. Adnan Riaz & Mubarak Hussain Haider, 2010. "Role of transformational and transactional leadership on job satisfaction and career satisfaction," Business and Economic Horizons (BEH), Prague Development Center, vol. 1(1), pages 29-38, April.
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