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The expression of suppression: Loss and emotional labour in narratives of organisational change

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  • Bryant, Melanie
  • Cox, Julie Wolfram

Abstract

This paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: ‘How do people talk about the need to “dull down†their emotions during situations of organisational change?’ We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.

Suggested Citation

  • Bryant, Melanie & Cox, Julie Wolfram, 2006. "The expression of suppression: Loss and emotional labour in narratives of organisational change," Journal of Management & Organization, Cambridge University Press, vol. 12(2), pages 116-130, September.
    • Handle: RePEc:cup:jomorg:v:12:y:2006:i:02:p:116-130_00
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    Cited by:

    1. Burch Gerald F. & Batchelor John H. & Humphrey Ronald H., 2013. "Emotional Labor for Entrepreneurs: A Natural and Necessary Extension," Entrepreneurship Research Journal, De Gruyter, vol. 3(3), pages 331-366, July.
    2. Rekha Dhingra & Bijender K. Punia, 2016. "Relational Analysis of Emotional Intelligence and Change Management: A Suggestive Model for Enriching Change Management Skills," Vision, , vol. 20(4), pages 312-322, December.

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