Recruitment and Selection, Training and Development on Job Satisfaction Mediated by Motivation: Exploratory and Confirmatory Factor Analysis in the Ghanaian SMEs

Purpose - The specific objectives were to determine the extent to which recruitment and selection and, training and development affect job satisfaction, and evaluate the impact of recruitment and selection, training and development on SMEs' job satisfaction using motivation as a mediating factor. Design/methodology - The data were collected from 367 microfinance staff in the Greater Accra Region, Ghana, using a survey design and a questionnaire. IBM SPSS analyzed the data for descriptive statistics and AMOS for the structural equation model (SEM) to study relationships among the variables. Findings - The study found that recruitment and selection, and training and development positively linked job satisfaction. Furthermore, the study revealed that recruitment and selection and, training and development had little impact on employee work satisfaction. Motivation does not mediate the job satisfaction of SME employees. According to the research, job satisfaction necessitates recruiting, selection, training, and development. Limitations of the study – The context of this study was limited to micro-finance institutions within the Greater Accra Region, Ghana. Besides, the scope was also limited to recruitment and selection and training and development and how they affect job satisfaction as mediated by motivation. Practical Implications - This research contributes to our understanding of the elements that determine employee job satisfaction The findings will help microfinance attract and choose the right people for success. Originality/Value – In an emerging country like Ghana, this study employed a unique technique to evaluate employee job satisfaction in microfinance firms. The study investigated the impact of job satisfaction on planned recruitment and selection, training and development, and motivation.