A Study of the Recruitment and Selection Process in the ICT Sector: the HR Perspective and Creating Advantages

Purpose - The purpose of the research was to identify the methods and techniques relating to IT workforces when they search for new career opportunities, and the ways in which HR departments can create advantages through IT workforces. Aim(s) - This paper is based on a study of the relevant facts that IT personnel deal with when trying to find their desired workplace. Design/methodology/approach - The research was conducted via a structured questionnaire sent to 100 ICT professionals in IT companies of different sizes (small, medium and large companies) registered in North Macedonia. Practical implications – This research provides possible answers to questions such as the extent of use of social media by ICT professionals as com-pared to headhunting in the process of job searching; preferred recruitment methods; information availability as a challenge through the recruitment process; and the importance of organizational culture and learning opportunities within the company versus the importance of salary. In this way it contributes to the scientific body of knowledge in the context of Human Re-source (HR) practices and perspectives. Findings - Recruitment and selection are of high importance for competitive advantage in the dynamic and growing ICT sector. Digital platforms and social media play an important role in attracting ICT talents etc. Originality/value - The implications of this study will be especially important for IT managers to gain additional knowledge on job redesigning, integrating information on job design in recruitment and selection processes and executing them to ensure that good HR policies are developed. It also provides the readers with an understanding of how HR has a significant role in the overall performance in the organization. through introducing up-to-date scientific research in the same field.