IDEAS home Printed from https://ideas.repec.org/a/col/000180/014271.html
   My bibliography  Save this article

Indicadores para o gerenciamento de faculdades: um estudo de dois casos na espanha

Author

Listed:
  • Jair Antonio Fagundes
  • Cristina Crespo Soler
  • Vicente Ripoll Feliu
  • Maria Leonor Ferreira

Abstract

Resumen El objetivo de este artículo es explorar los indicadores para hacer la gestión de dos facultades privadas en Espana. Se hizo la recolección de datos a través de entrevista, observación directa de los investigadores y análisis de documentos internos de las instituciones de ensenanza. Al final fue posible identificar los indicadores de gestión, financieros y no financieros, de acuerdo con las cuatro perspectivas del Cuadro de Mando Integral (CMI). Se concluye que el caso uno utiliza 34 indicadores, siendo 12 financieros, 10 relacionados con los clientes, 10 de la perspectiva interna y solamente 2 vinculados al desarrollo personal; en el caso dos, se utilizan 41 indicadores, siendo 10 financieros, 11 de los clientes, 11 de los procesos internos y 9 relacionados con el desarrollo personal. Estos resultados están en línea con los resultados obtenidos en otras investigaciones de nivel internacional.

Suggested Citation

  • Jair Antonio Fagundes & Cristina Crespo Soler & Vicente Ripoll Feliu & Maria Leonor Ferreira, 2015. "Indicadores para o gerenciamento de faculdades: um estudo de dois casos na espanha," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 23(2), pages 109-121, December.
    • Handle: RePEc:col:000180:014271
    as

    Download full text from publisher

    File URL: http://www.redalyc.org/articulo.oa?id=90943601008
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Indicadores de gestión; Facultades; Cuadro de Mando Integral; España.;
    All these keywords.

    JEL classification:

    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:col:000180:014271. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Administrador (email available below). General contact details of provider: https://edirc.repec.org/data/femngco.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.