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Los servicios públicos domiciliarios en Colombia a la luz del modelo de Salida, voz y lealtad de Albert Hirschman

Author

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  • Valencia, Germán

Abstract

Resumen: En la década de 1990 los servicios públicos domiciliarios en Colombia pasaron por una reforma importante: se permitió la entrada del sector privado y se le dio participación a los usuarios en la vigilancia y control de estos servicios. Pero, dada la dimensión colectiva y el carácter monopólico que tienen la mayoría de estos servicios, fue necesario introducir una serie de mecanismos institucionales que permitieran al usuario defender su bienestar. El artículo analiza, a través del modelo de Salida, voz y lealtad propuesto por Albert O. Hirschman, los desarrollos institucionales, mostrando los avances y carencias que tiene el sistema en este sentido. El trabajo enfatiza en la opción de Voz como la única defensa real que tienen los usuarios ante fallas en el sistema y presenta algunas propuestas de reformas

Suggested Citation

  • Valencia, Germán, 2006. "Los servicios públicos domiciliarios en Colombia a la luz del modelo de Salida, voz y lealtad de Albert Hirschman," Revista Lecturas de Economía, Universidad de Antioquia, CIE, September.
    • Handle: RePEc:col:000174:005535
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    File URL: http://aprendeenlinea.udea.edu.co/revistas/index.php/lecturasdeeconomia/article/view/2642/2102
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    Keywords

    Servicios públicos domiciliarios; economía política; acción colectiva; Albert Hirschman;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • D72 - Microeconomics - - Analysis of Collective Decision-Making - - - Political Processes: Rent-seeking, Lobbying, Elections, Legislatures, and Voting Behavior
    • H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
    • K23 - Law and Economics - - Regulation and Business Law - - - Regulated Industries and Administrative Law
    • L13 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Oligopoly and Other Imperfect Markets
    • L97 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Utilities: General
    • P16 - Political Economy and Comparative Economic Systems - - Capitalist Economies - - - Capitalist Institutions; Welfare State

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