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Motivaciones y barreras para la implantación del comercio electrónico en Espa˜na: un estudio Delphi

Author

Listed:
  • M. Dolores Gallego
  • Salvador Bueno
  • Juan Francisco Terre?no

Abstract

A pesar del avance de Internet, las cifras globales muestran un lento crecimiento del comercio electrónico en Espa˜na. Por ello, este trabajo plantea identificar las barreras que obstaculizan la difusión del comercio electrónico, así como las principales motivaciones empresariales a su implantación. El método Delphi fue aplicado con la intención de alcanzar un consenso dentro de un panel de expertos en la materia sobre cuáles son las principales motivaciones y barreras a la implantación del comercio electrónico en Espa˜na. Los resultados identifican la expansión de los mercados y la captación de nuevos clientes como principales incentivos. Entre los obstáculos se destacan los relacionados con problemas logísticos, la seguridad en métodos de pago y la oferta de productos difícilmente comercializables por Internet.

Suggested Citation

  • M. Dolores Gallego & Salvador Bueno & Juan Francisco Terre?no, 2016. "Motivaciones y barreras para la implantación del comercio electrónico en Espa˜na: un estudio Delphi," Estudios Gerenciales, Universidad Icesi, vol. 32(140), pages 221-227, September.
  • Handle: RePEc:col:000129:015180
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/2300
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    More about this item

    Keywords

    Comercio electrónico; Método Delphi; Motivaciones; Barreras;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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