IDEAS home Printed from https://ideas.repec.org/a/col/000129/008391.html
   My bibliography  Save this article

La Calidad De Los Sistemas De Gestión De Recursos Humanos En Función De La Tenencia O No De La Certificación Iso 9001:2000. Algunas Evidencias/Indicad

Author

Listed:
  • JOSUÉ BONILLA GARCÍA

    ()

Abstract

Esta investigación compara la calidad de los sistemas de gestión de recursoshumanos entre las empresas que cuentan o no con la certificación ISO9001:2000. Una herramienta basada en los ocho principios de los sistemas degestión de la calidad, permitió que las organizaciones los evaluaran y describieranlas evidencias/indicadores asociados, determinando su impacto. Losresultados indican que no existen diferencias entre los grupos de empresas conrespecto a la presencia e impacto de las evidencias/indicadores. Se identificala necesidad de concebir programas de certificación específicos para RR.HH.así como de planes y estrategias orientados a la mejora continua y relacionescon el proveedor, así como de desarrollar prácticas asociadas a indicadorespara el seguimiento y control de la gestión organizacional.

Suggested Citation

  • Josué Bonilla García, 2010. "La Calidad De Los Sistemas De Gestión De Recursos Humanos En Función De La Tenencia O No De La Certificación Iso 9001:2000. Algunas Evidencias/Indicad," ESTUDIOS GERENCIALES, UNIVERSIDAD ICESI, June.
  • Handle: RePEc:col:000129:008391
    as

    Download full text from publisher

    File URL: http://bibliotecadigital.icesi.edu.co/biblioteca_digital/bitstream/item/4379/1/2Calidad_sistemas.pdf
    Download Restriction: no

    More about this item

    Keywords

    ISO 9001:2000; certificación; sistemas de gestión; calidad; recursos humanos.;

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:col:000129:008391. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Coordinador ICESI). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.