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Analysis of the Determinants of Individuals’ Decision-Making in Choosing Health Tourism Services in Thermal Spa Hotels

Author

Listed:
  • Hicham MAHDJOUBA

    (Laboratory of Strategies for the Development of the Agricultural and Tourism Sector (SDSAT), Faculty of Economic, Ain Temouchent University, Algeria)

  • Afaf KHOUILED

    (Faculty of Economics, Ouargla University, Algeria)

Abstract

This study aims to analyze the determinants influencing individuals’ decisions when selecting health tourism services in thermal spa hotels. The research examines the impact of personal factors (such as social, psychological, and health-related aspects) and marketing factors (such as service quality, physical evidence, promotion, and pricing). After evaluating the hypotheses results indicate that personal factors significantly affect decision-making. Specifically, psychological and social factors (such as family support, psychological comfort, and preference for traveling with friends) play a strong role in individuals’ choices. Additionally, health-related concerns strongly influence the decision to seek treatment in natural environments. Based on these findings, the study recommends enhancing the hospitality experience in thermal spa hotels, improving natural ambiance, and integrating these elements into marketing strategies.

Suggested Citation

  • Hicham MAHDJOUBA & Afaf KHOUILED, 2025. "Analysis of the Determinants of Individuals’ Decision-Making in Choosing Health Tourism Services in Thermal Spa Hotels," Management Intercultural, Romanian Foundation for Business Intelligence, Editorial Department, issue 54, pages 7-17, July.
    • Handle: RePEc:cmj:interc:y:2025:i:54:7-17
    DOI: 10.70147/m54717
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    References listed on IDEAS

    as
    1. Zhengyan Guo & Yao Yao & Yuan-Cheng Chang, 2022. "Research on Customer Behavioral Intention of Hot Spring Resorts Based on SOR Model: The Multiple Mediation Effects of Service Climate and Employee Engagement," Sustainability, MDPI, vol. 14(14), pages 1-15, July.
    2. Nagi Medai & Naoyuki Okamoto & Yu Ogasawara & Katsuya Hihara, 2022. "Factors contributing to tourism demand at major Japanese hot springs," PLOS ONE, Public Library of Science, vol. 17(9), pages 1-16, September.
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    More about this item

    Keywords

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    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis

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