Los recursos humanos y la aplicación de modelos de calidad: diferencias entre las empresas mercantiles y las cooperativas de trabajo asociado de Castilla-La Mancha
The substantial changes in the business environment are causing the idea of quality to emerge as one of the most important strategic challenges for companies. Still, however, companies in Castilla-La Mancha, much less worker co-operatives, have not yet discovered quality as a prime competitive tool. In this paper we see how trading companies and worker co-operatives show differences as regards how they conceive quality, and the types of benefits and inconveniences that can be obtained from applying quality models. In the same way, the two differ in their application of human resources practices (such as communication, training, creativity, participation and motivation) depending on whether they have implemented a quality system.
Volume (Year): (2003)
Issue (Month): 45 (August)
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