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Comment évaluer la productivité dans les activités de service ?

Author

Listed:
  • Michel Gervais
  • Gervais Thenet

Abstract

This article compares Data Envelopment Analysis with Pendiscan to measuring the productivity in the sector of the services. Each approach is studied in the theoretical and practical plan, while trying to answer the question : how to measure the productivity without forgetting quality and flexibility.

Suggested Citation

  • Michel Gervais & Gervais Thenet, 2004. "Comment évaluer la productivité dans les activités de service ?," ACCRA, Association francophone de comptabilité, vol. 10(1), pages 147-163.
    • Handle: RePEc:cai:accafc:cca_101_0147
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    Cited by:

    1. Sylvie Rascol-Boutard & Pascale Amans, 2010. "Critères de qualité de la relation de service : une proposition de typologie," Post-Print hal-01662420, HAL.
    2. Sylvie Rascol-Boutard & Pascale Amans, 2004. "Le lien entre instruments de mesure de la performance et compétences : les cas des musées et d'un dispositif d'action sociale," Post-Print hal-01634683, HAL.
    3. Sylvie Rascol-Boutard & Pascale Amans, 2008. "Quality Indicators and Control in Service Firms: The Case of Organizations Wich Accompany Business Creation [Indicateurs de qualité et contrôle des entreprises de services : le cas des organismes d," Post-Print hal-01634667, HAL.
    4. Caroline Tahar, 2018. "Des services aux nouvelles formes de production : une nécessaire évolution du contrôle de gestion," Post-Print hal-01907879, HAL.
    5. Sylvie Rascol-Boutard & Pascale Amans, 2006. "La compatibilité de deux modes d'adaptation à la complexité : par un indicateur de performance et par les compétences," Post-Print hal-01662404, HAL.
    6. David Carassus & Yoann Queyroi & Pierre Lavigne, 2012. "Le pilotage de la gestion patrimoniale des collectivités locales: la proposition d'un cadre d'analyse conceptuel des outils et des modes d'organisation," Post-Print hal-02432076, HAL.
    7. Dagou Hermann Wenceslas Dagou & Konan Anderson Seny Kan, 2016. "Inclination à adopter un outil de contrôle de gestion : le cas de la gestion par la qualité au Centre Hospitalier Universitaire de Cocody/Abidjan," Post-Print hal-01901088, HAL.
    8. Sylvie Rascol-Boutard & Pascale Amans, 2009. "Qualité et contrôle dans le secteur des services : le cas l’accompagnement à la création d’entreprises," Post-Print hal-01634670, HAL.

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