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Human Resources in tourism and hospitaliy. Case study: Human Resources in Albanian tourism

Author

Listed:
  • Shituni Kristaq

    (Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

The purpose of this article is to show the vital need for human resources in tourism, the contact of the employee with the customers and the direct influence purchasing a service. Albanian potential tourism sources, the foreign request for this destination and also the situation of human resources in the tourism industry. The improvement of the quality of human resources being key factor to succeed in this sector. In this article will consider the request for the Albanian tourism destination also the quality of human resources in this sector. It will be shown how obvious is the influence of seasonal work in human resources skills and competencies in the tourism sector, a factor which shows that tourism services management must fix this gap by relative improvement and the right training methods.

Suggested Citation

  • Shituni Kristaq, 2014. "Human Resources in tourism and hospitaliy. Case study: Human Resources in Albanian tourism," Cactus - The tourism journal for research, education, culture and soul, Bucharest University of Economic Studies, vol. 10(1).
    • Handle: RePEc:bum:cactus:cactus-2014-11
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    File URL: https://cactus-journal-of-tourism.ase.ro/Pdf/vol10/shituni.pdf
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    More about this item

    Keywords

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    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • E24 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - Employment; Unemployment; Wages; Intergenerational Income Distribution; Aggregate Human Capital; Aggregate Labor Productivity
    • J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand

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