IDEAS home Printed from https://ideas.repec.org/a/bla/stratm/v20y1999i9p837-865.html
   My bibliography  Save this article

Shared knowledge, “glitches,” and product development performance

Author

Listed:
  • David G. Hoopes
  • Steven Postrel

Abstract

Much recent thought in strategy has stressed the importance of organizational integration for competitive advantage. Empirical studies of product development have supported this emphasis by correlating integrating practices and superior performance. We propose, from a resource‐based or capability view, that this correlation results from integration leading to patterns of shared knowledge among firm members, with the shared knowledge constituting a resource underlying product development capability. To explore this connection, we examine the product development efforts of a scientific software company. We define the ‘glitch’ as a costly error possible only because knowledge was not shared, and measure the influence of glitches on firm performance. At this company, gaps in shared knowledge did cause the company to incur significant excess costs. We also identify a set of ‘syndromes’ that can lead to glitches, and measure the relative importance of these syndromes. The glitch concept may offer a general tool for practical measurement of the marginal benefits of shared knowledge. Copyright © 1999 John Wiley & Sons, Ltd.

Suggested Citation

  • David G. Hoopes & Steven Postrel, 1999. "Shared knowledge, “glitches,” and product development performance," Strategic Management Journal, Wiley Blackwell, vol. 20(9), pages 837-865, September.
  • Handle: RePEc:bla:stratm:v:20:y:1999:i:9:p:837-865
    DOI: 10.1002/(SICI)1097-0266(199909)20:93.0.CO;2-I
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/(SICI)1097-0266(199909)20:93.0.CO;2-I
    Download Restriction: no

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:stratm:v:20:y:1999:i:9:p:837-865. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Wiley Content Delivery). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1111/0143-2095 .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.