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The Effect of Job Satisfaction and Anxiety Level on Turnover Intention: An Empirical Research on Bank Employees

Author

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  • Ozlem KARADAG AK
  • Ahmet DIKEN

Abstract

The aim of the study is to investigate the extent to which the intention to leave is affected by the variables of job satisfaction and anxiety level. In this research, the questionnaire technique was used as a data gathering method. The research sample was composed of 413 employees of deposit and participation banks that are operating in the public and private sector in Konya. During the analysis phase of the data, independent groups t-test and multivariate analysis of variance (MANOVA) and one-way analysis of variance (ANOVA) were performed to determine whether the scores of the participants varied according to demographic variables. The relations among the variables were calculated by Pearson correlation analysis. Then, the mediating role of job satisfaction in the relationship between trait and state anxiety and intention to leave was examined with the bootstrapping method. State anxiety and trait anxiety was related to negatively and medium level with job satisfaction. State anxiety and trait anxiety was related to positively and medium level with the intention to leave. It was found out that job satisfaction was negatively and medium level associated with the intention to leave.

Suggested Citation

  • Ozlem KARADAG AK & Ahmet DIKEN, 2020. "The Effect of Job Satisfaction and Anxiety Level on Turnover Intention: An Empirical Research on Bank Employees," Journal of BRSA Banking and Financial Markets, Banking Regulation and Supervision Agency, vol. 14(2), pages 175-204.
    • Handle: RePEc:bdd:journl:v:14:y:2020:i:2:p:175-204
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    More about this item

    Keywords

    Job satisfaction; State anxiety; Trait anxiety; Turnover intention; Bank employees.;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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