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The Relationship between Students Facilities and Satisfaction: Evidence in Malaysia

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  • Siti Noor Aishah Mohd Sidik

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Nur Aqilah Khairizam

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Nik Nur Aqira Zaifulakhma

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Nadiatul Nasuha Mohd Kasbi

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Nur Sajidah Roslan

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Nur Anis Mohd Supian

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

  • Ainur Fatimah Mohd Azhar

    (Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia)

Abstract

Students’ satisfaction has a significant impact on the reputation of the educational institution. The educational landscape is also rapidly changing as students adopt new technologies and instructional methods. Students typically compare university amenities before making the decision to continue their education. They always expect the university to provide enough facilities and a welcoming atmosphere for their studies. This expectation puts the educational institution under challenges to provide the best amenities to the students. This study wants to determine the factors that influence students’ satisfaction at public universities. Basic facilities such as recreation and sports, transportation, and accommodation are all being investigated. Sample size included 136 students in Terengganu and questionnaires were distributed via online. The questionnaire feedback was analysed using SPSS to assess the correlation and regression effect of each research variable. The study discovered that recreation and sport and accommodation are the main factors that influence student satisfaction. Regression analysis also reveals that accommodation is the most important factor influencing students’ satisfaction. The findings serve as a guideline for educational institutions to always improve the facilities available to students. Gathering feedback on students’ satisfaction enables university management to find areas for improvement, whether in teaching techniques, facilities, or administrative procedures. This contributes to a better overall learning environment.

Suggested Citation

  • Siti Noor Aishah Mohd Sidik & Nur Aqilah Khairizam & Nik Nur Aqira Zaifulakhma & Nadiatul Nasuha Mohd Kasbi & Nur Sajidah Roslan & Nur Anis Mohd Supian & Ainur Fatimah Mohd Azhar, 2025. "The Relationship between Students Facilities and Satisfaction: Evidence in Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 4809-4817, March.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:4809-4817
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    References listed on IDEAS

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    1. Sonali Singh & Sumeet Singh Jasial, 2021. "Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 31(2), pages 280-304, July.
    2. Raksmey Sann & Saharat Siripipattaworn, 2024. "University public transportation logistics service quality and student satisfaction: empirical evidence from Thailand," Cogent Business & Management, Taylor & Francis Journals, vol. 11(1), pages 2331628-233, December.
    3. Jakub Zasina & Elżbieta Antczak, 2023. "The ‘gown’ unconcerned with the town? Residential satisfaction of university students living in off-campus private accommodation," Housing Studies, Taylor & Francis Journals, vol. 38(8), pages 1536-1559, September.
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