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Examining the Effects of a Team-Based Organizational Structure on Operational Efficiency through the Lens of Human Relations Theory: A Case Study of Vodafone Ghana

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  • Williams Siaw

    (School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana)

  • Dinah Boyetey

    (School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana)

  • Emmanuel Yeboah

    (School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana)

  • Emmanuel Yeboah

    (School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana)

  • Judy Boyetey

    (School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana)

Abstract

This study explores the impact of a team-based organizational structure on operational efficiency at Vodafone Ghana, analyzed through the lens of human relations theory. Initiated by Elton Mayo, human relations theory emphasizes the significance of social relations, cooperative group dynamics, and employee motivation in boosting productivity. Vodafone Ghana, a subsidiary of the multinational telecommunications giant Vodafone Group, has implemented a team-based model aimed at enhancing performance, flexibility, and strategic responsiveness. Quantitative methods are employed to analyze the relationships between team-based characteristics such as collaborative decision-making, flexibility, goal orientation, shared accountability, diverse expertise, open communication and operational efficiency. Results indicate that these characteristics positively and significantly influence task completion efficiency, highlighting the effectiveness of team- based structures in fostering a supportive and productive work environment. The findings contribute to the broader understanding of organizational behavior and human resources management by demonstrating the practical application of human relations theory in modern corporate settings.

Suggested Citation

  • Williams Siaw & Dinah Boyetey & Emmanuel Yeboah & Emmanuel Yeboah & Judy Boyetey, 2025. "Examining the Effects of a Team-Based Organizational Structure on Operational Efficiency through the Lens of Human Relations Theory: A Case Study of Vodafone Ghana," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3), pages 46-61, March.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-3:p:46-61
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    References listed on IDEAS

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    1. Mohammad Iranmanesh & Kavigtha Mohan Kumar & Behzad Foroughi & Reza Kian Mavi & Ng Hui Min, 2021. "The impacts of organizational structure on operational performance through innovation capability: innovative culture as moderator," Review of Managerial Science, Springer, vol. 15(7), pages 1885-1911, October.
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