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A Causal Model of Managerial Effectiveness for Managers of Water Service Providers in Davao Region XI, Philippines

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  • Anabelle O. Chagas

    (University of Mindanao, Philippines)

  • Gloria P. Gempes

    (University of Mindanao, Philippines)

Abstract

This study determined the best fit model of managerial effectiveness among managers of water service providers based on knowledge management, personal skills, and emotional labor of six public water utility providers in Davao Region, one of the regions of the Philippines, designated as Region XI. The Structural Equation Modeling (SEM) was utilized in this study with a sample of 400 respondents who were employees of the different water utility providers in Region XI. Sets of adapted survey questionnaires were used to obtain data from the respondents, which were subjected to content validity and reliability analysis. The data were analyzed using the Mean, Pearson-r, and Structural Equation Model. The results reveal that the levels of knowledge management, personal skills, and emotional labor strategies of managers among water service providers are very high. Moreover, a significant relationship existed between these variables. The best fit model (hypothesized model 5) revealed a significant relationship between knowledge management and personal skills as exogenous variables predicting the endogenous variable managerial effectiveness.

Suggested Citation

  • Anabelle O. Chagas & Gloria P. Gempes, 2022. "A Causal Model of Managerial Effectiveness for Managers of Water Service Providers in Davao Region XI, Philippines," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(10), pages 740-748, October.
    • Handle: RePEc:bcp:journl:v:6:y:2022:i:10:p:740-748
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    References listed on IDEAS

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    1. Nils D. Kraiczy & Andreas Hack & Franz W. Kellermanns, 2017. "The Relationship Between Top Management Team Innovation Orientation And Firm Growth: The Mediating Role Of Firm Innovativeness," World Scientific Book Chapters, in: Joe Tidd (ed.), Promoting Innovation in New Ventures and Small- and Medium-Sized Enterprises, chapter 11, pages 253-277, World Scientific Publishing Co. Pte. Ltd..
    2. Naren Prasad, 2006. "Privatisation Results: Private Sector Participation in Water Services After 15 Years," Development Policy Review, Overseas Development Institute, vol. 24(6), pages 669-692, November.
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