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Building a resilient workforce for tomorrow by investing in the employees of today

Author

Listed:
  • Messer, Lori

    (Managing Director and Global Head, Business and Client Services at RBC Capital Markets, Canada)

Abstract

Building a resilient workforce with the ability to navigate the increasing rate of change in the financial services operations sector requires investment in an organisation’s employees. This paper explains how leaders can proactively engage employees in the process of transitioning to a more digitised ecosystem while sustaining or improving employee adoption and retention. It highlights how an operating model, culture and diverse approach to talent development can enable an organisation to transition smoothly into a more streamlined service delivery model without losing the institutional knowledge that its employee base possesses.

Suggested Citation

  • Messer, Lori, 2021. "Building a resilient workforce for tomorrow by investing in the employees of today," Journal of Securities Operations & Custody, Henry Stewart Publications, vol. 13(4), pages 354-364, August.
    • Handle: RePEc:aza:jsoc00:y:2021:v:13:i:4:p:354-364
    as

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    More about this item

    Keywords

    learning and development; resilience; workforce of the future; transformation; capabilities gap;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit
    • K22 - Law and Economics - - Regulation and Business Law - - - Business and Securities Law

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