Post-trade change management

The last decade has seen an unprecedented degree of change introduced to the post-trade landscape, prompting organisations — operating in various parts of the post-trade value chain — to carefully consider how best to position themselves for effective transformation. This paper seeks to assist change practitioners in these efforts by: describing some of the common challenges facing financial services companies embarking on change initiatives; unpacking a number of aspects that should be contemplated when organisations develop their own change strategies; and identifying some of the common pitfalls that might undermine an organisation’s ability to properly adopt the desired change. This paper also puts forward recommendations for measures that organisations may take, in order to optimise their investments in change projects. In a world where change is becoming a constant and unavoidable part of how we Alicia Greenwood Tyrone Arendse *Director of Post Trade Services, JSE Limited, One Exchange Square, Gwen Lane, Sandown 2196, Johannesburg, South Africa; Tel: +27 11 520 7000; E-mail: aliciag@jse.co.za **Head of Change Delivery, Post Trade Services, JSE Limited, One Exchange Square, Gwen Lane, Sandown 2196, Johannesburg, South Africa; Tel: +27 11 520 7000; E-mail: tyronea@jse.co.za Greenwood and Arendse Page 73 operate in this industry, market infrastructures and post-trade providers need to have clear and well-constructed approaches for how best to take on challenges: referencing learnings from reallife examples of large-scale change journeys, this paper provides perspectives on best practices that organisations facing similar projects can align themselves to.