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Process leadership and managing process performance: Two elements that make the difference in process management

Author

Listed:
  • Deenitchin, Iassen
  • Dmitriev, Dmitriy
  • Hebenstreit, Gert

Abstract

A business process management system (BPMS) is a framework designed for process management with end-to-end process leadership to drive process performance and ensure customer and business needs are met. Two out of the six elements of this concept — establish process leadership and manage process performance — will constitute the core of this paper. In practice, these two elements are often neglected and are interpreted inconsistantly. But they are major contributors, enhancing communication and understanding among all stakeholders in an end-to-end processing, and thus driving continuous process improvement.

Suggested Citation

  • Deenitchin, Iassen & Dmitriev, Dmitriy & Hebenstreit, Gert, 2016. "Process leadership and managing process performance: Two elements that make the difference in process management," Journal of Securities Operations & Custody, Henry Stewart Publications, vol. 8(1), pages 46-55, January.
    • Handle: RePEc:aza:jsoc00:y:2016:v:8:i:1:p:46-55
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    More about this item

    Keywords

    process management; BPM; BPMS; process performance;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit
    • K22 - Law and Economics - - Regulation and Business Law - - - Business and Securities Law

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