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Leading a campus through crisis: The role of college and university presidents

Author

Listed:
  • Brennan, Joseph A.
  • Stern, Eric K.

Abstract

Presidents, chancellors and other top leaders of higher education institutions have an important role to play in providing normative leadership to guide their institutions through — and back from — a period of crisis. Crisis leadership is an important function, one that is distinct from crisis operational management, and one that deserves greater attention. Crisis leadership comprises six distinct but related tasks: preparing, sense-making, decision-making, meaning-making, terminating and learning. This paper illustrates each of these six tasks with examples from well-known university crises in the USA. The paper concludes with suggestions regarding good practices for improving preparedness and crisis leadership.

Suggested Citation

  • Brennan, Joseph A. & Stern, Eric K., 2017. "Leading a campus through crisis: The role of college and university presidents," Journal of Education Advancement & Marketing, Henry Stewart Publications, vol. 2(2), pages 120-134, August.
    • Handle: RePEc:aza:jeam00:y:2017:v:2:i:2:p:120-134
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    More about this item

    Keywords

    crisis; crisis leadership; issues management; higher education presidents; higher education leadership; higher education administration; higher education public relations;
    All these keywords.

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising

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