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Stress on the line: The role of organisational communication in responder well-being

Author

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  • Nowak, Ronda

    (Michael Baker International, USA)

Abstract

Emergency management is an inherently stressful field. Repeated exposure to the stress of emergency incidents increases the vulnerability of responders to post-traumatic stress disorder (PTSD) symptoms. Research has suggested, however, that internal organisational communication can also play a significant role in that vulnerability. This paper examines these findings through a case study of internal communication in a fire department and its effect on the stress levels of its members. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.

Suggested Citation

  • Nowak, Ronda, 2025. "Stress on the line: The role of organisational communication in responder well-being," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 18(4), pages 395-405, May.
    • Handle: RePEc:aza:jbcep0:y:2025:v:18:i:4:p:395-405
    as

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    More about this item

    Keywords

    organisational communication; workplace stress; emergency response;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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