IDEAS home Printed from https://ideas.repec.org/a/aza/jbcep0/y2024v17i3p261-283.html
   My bibliography  Save this article

Did my app just crash? A case study of the Kakao superapp disruption event

Author

Listed:
  • Hefley, Bill

    (Naveen Jindal School of Management, USA)

  • Haynes, Steven

    (Director of the Risk Management and Cybersecurity Program, USA)

  • Green, Travis

    (The Town of Fairview, USA)

Abstract

Superapps (ie apps that integrate the features of multiple applications for a more convenient user experience) have become pervasive among Internet users. This case study examines a recent disruption to one such application: KakaoTalk — the most widely used messaging application in South Korea. Specifically, the case study examines a fire incident at the SK C&C data centre, which caused an extended outage for one of South Korea’s leading tech companies — Kakao Corp. The review of this event reveals how ineffective disaster readiness resulted in inadequate fire response, leading to serious ripple effects across the data centre. During the outage, cyber-security threats rose. As a result of these disruptions, Kakao users turned to competitor apps, resulting in changing market dynamics. This case study highlights the unforeseen costs and socio-economic influences caused by such interruptions, highlighting the importance of holistic risk management strategies.

Suggested Citation

  • Hefley, Bill & Haynes, Steven & Green, Travis, 2024. "Did my app just crash? A case study of the Kakao superapp disruption event," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 17(3), pages 261-283, March.
    • Handle: RePEc:aza:jbcep0:y:2024:v:17:i:3:p:261-283
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/8313/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/8313/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    service outage; data centre; critical infrastructure; business continuity; risk management; resilience;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jbcep0:y:2024:v:17:i:3:p:261-283. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.