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Communicating for business resilience

Author

Listed:
  • Nowak, Ronda Oberlin

    (Michael Baker International, USA)

Abstract

Defining resilience has remained a challenge despite decades of research across multiple disciplines. This paper proposes that resilience can be better understood when examined through the framework of communication. Resilience is proposed to have three interconnected domains (community, organisation and individual) and two dimensions (physical and social-emotional). This work focuses on the social-emotional components of enacted organisational resilience. The impact of organisational culture on sensemaking, organisational narrative and resilience strategies is explored. Communication-based interventions that organisations can make to improve resilience are identified.

Suggested Citation

  • Nowak, Ronda Oberlin, 2021. "Communicating for business resilience," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 14(4), pages 369-377, June.
    • Handle: RePEc:aza:jbcep0:y:2021:v:14:i:4:p:369-377
    as

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    More about this item

    Keywords

    resilience; strategy; organisational culture; sensemaking; communication;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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