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Communicating through a pandemic: What one police agency has learned so far

Author

Listed:
  • Severson, Katherine

    (Calgary Police Service, Canada)

  • Poole, Emma

    (Public Information Officer at COVID-19 Incident Management Team, Calgary Police Service, Canada)

Abstract

As the world continues to be gripped by the COVID-19 pandemic, emergency response agencies are faced with the dual roles of protecting their employees while also protecting the public. In order to safely provide service to the community it serves, the Calgary Police Service (CPS) has sought to protect the health of its employees by changing processes, adopting new safety procedures and providing additional equipment. Concurrent with this, it has faced the challenge of how to communicate new, system-wide changes effectively and quickly during a period of unprecedented information overload, social uncertainly and scientific complexity. This paper shares lessons learned from months of using strategic communication to meet operational objectives. It draws on case studies from the incident management team to highlight specific challenges and successes in trying to reach 3,000 employees and the public at large, while trying to keep pace with the constantly changing threat of COVID-19.

Suggested Citation

  • Severson, Katherine & Poole, Emma, 2021. "Communicating through a pandemic: What one police agency has learned so far," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 14(3), pages 275-287, March.
    • Handle: RePEc:aza:jbcep0:y:2021:v:14:i:3:p:275-287
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    More about this item

    Keywords

    communication; pandemic; planning; emergency management; police; social media;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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