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Decision-making during VUCA crises: Insights from the 2017 Northern California firestorm

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  • Thomas, Cliff

    (Atlas Group, Inc., USA)

Abstract

Decision-making is a central aspect of crisis management, yet research and literature directed at the topic are scarce. Consequently, practitioners have access to very few new decision-making insights. To help fill this knowledge gap, a study of leader decision-making during the 2017 Northern California firestorm was undertaken. The outcomes of the study suggest that crisis decision-making may be less process-driven and consequence-focused than has been previously thought. Rather, a myriad of human elements appear to have significantly influenced crisis decision-making. Three influences discussed in this paper involve the fluidity and variability of decision factors, leader and team trust, and leader wellbeing. Finally, the paper discusses the practical implications of the study’s outcomes.

Suggested Citation

  • Thomas, Cliff, 2020. "Decision-making during VUCA crises: Insights from the 2017 Northern California firestorm," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 14(1), pages 82-94, September.
    • Handle: RePEc:aza:jbcep0:y:2020:v:14:i:1:p:82-94
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    More about this item

    Keywords

    crisis leadership; crisis management; decision-making; human element; trust; VUCA;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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