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Business continuity management as an operational risk service provider: An approach to organisational resilience

Author

Listed:
  • Baldwin, Scott

    (Director of Enterprise Resiliency, Symantec, USA)

Abstract

In today’s 24/7 business world, any disruption of operations is often disastrous — from both a reputational as well as a financial perspective. This paper discusses why this reality has diminished the perceived value of traditional ‘recovery capability’ business continuity management programmes among many organisations and executives. The paper proposes three steps to resiliency to show how resiliency programmes can reposition themselves to reverse this perception and provide increased value to the organisations they protect. The paper describes innovative, concrete steps to develop a programme that spans from a simple compliance, or recovery, programme, to becoming a resiliency risk service provider that can become the backbone of an organisation’s ability to maintain 24/7 availability.

Suggested Citation

  • Baldwin, Scott, 2019. "Business continuity management as an operational risk service provider: An approach to organisational resilience," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 13(2), pages 102-110, December.
  • Handle: RePEc:aza:jbcep0:y:2019:v:13:i:2:p:102-110
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    More about this item

    Keywords

    organisational resilience; risk; operational risk service provider; value;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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