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Lessons learned in crisis management

Author

Listed:
  • Olson, Chris

Abstract

This paper will explore lessons learned following a series of natural and man-made disasters affecting the Massachusetts Mutual Life Insurance Company and/or its subsidiaries. The company employs a team of certified continuity professionals who are charged with overseeing resilience on behalf of the enterprise and leading recovery activities wherever and whenever necessary.

Suggested Citation

  • Olson, Chris, 2014. "Lessons learned in crisis management," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 7(3), pages 245-252, March.
    • Handle: RePEc:aza:jbcep0:y:2014:v:7:i:3:p:245-252
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    More about this item

    Keywords

    snow; tornado; hurricane; communication; shelter; incident command;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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