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How Hewlett-Packard used lessons from its response to SARS to develop a pandemic flu preparedness programme

Author

Listed:
  • Hollands, John
  • Lauriola, Rita
  • Jaffer, Mehboob

Abstract

Several high-profile crises and emergency situations in recent years have required Hewlett- Packard (HP) to put its emergency preparedness response and recovery (EP&R) programme into practice. This paper will outline HP’s experience of dealing with the SARS crisis that hit Toronto in 2003 and will serve as a framework for organisations that are now developing their plans for dealing with a potential influenza pandemic. The paper will also touch on the factors that drove HP to develop its EP&R programme using a management system approach.

Suggested Citation

  • Hollands, John & Lauriola, Rita & Jaffer, Mehboob, 2007. "How Hewlett-Packard used lessons from its response to SARS to develop a pandemic flu preparedness programme," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 2(1), pages 42-47, October.
    • Handle: RePEc:aza:jbcep0:y:2007:v:2:i:1:p:42-47
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    More about this item

    Keywords

    SARS; pandemic; Hewlett- Packard; emergency preparedness and response; planning proxy; management system framework;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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