IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Training Issues in ERP Implementations

Listed author(s):
  • Iuliana DOROBAT


  • Floarea NASTASE

    (The Bucharest University of Economic Studies, Romania)

Registered author(s):

    One of the critical success factors (CSF) of an ERP (Enterprise Resource Planning) implementation project is user training. In consequence, in this paper we focus our attention on compiling a list of CSFs that affect the ERP implementation training phase. Then we analyzed the training methods used in ERP implementations in order to provide better solutions than the ones identified in the IS literature. We studied the documentation of several implementation projects conducted at a Romanian ERP system vendor targeting SMEs (Small and Medium Sized Enterprises) and identified a series of problems concerning the way the training activity was conducted and monitored. Thus, we proposed a framework for a system that resolves the identified problems and provides several other features that significantly diminish the resource consumption (time and money) associated with the training activity, by integrating a computer based training method (CBT) that enables more personalized, effective and less expensive training sessions. We believe that several ideas that we used in developing this system can also be applied in other ERP environments.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Article provided by Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies in its journal Journal of Accounting and Management Information Systems.

    Volume (Year): 11 (2012)
    Issue (Month): 4 (December)
    Pages: 621-636

    in new window

    Handle: RePEc:ami:journl:v:11:y:2012:i:4:p:621-636
    Contact details of provider:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:ami:journl:v:11:y:2012:i:4:p:621-636. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Cristina Tartavulea)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.