IDEAS home Printed from https://ideas.repec.org/a/aif/journl/v1y2017i3p149-157.html

Customer satisfaction comparison between Jingdong and Taobao

Author

Listed:
  • Yehao Zhang

Abstract

This study compares the customers satisfaction between two largest online shopping site Jingdong and taobao. Jing Dong (JD) is China’s biggest online direct retailer by net stock volume. JD has the biggest satisfaction framework of any internet business organization in China. on the other hand Taobao is a Chinese web based shopping site like eBay, Amazon and Rakuten, which is worked in Hangzhou, Zhejiang by Alibaba Group. This study analyzed the customer satisfaction between two largest online shopping site jd and taobao. JD is popular for quality of product and taobao is popular for discount. JD Jing Dong is China’s biggest online direct retailer by net stock volume. JD has the biggest satisfaction framework of any internet business organization in China and Taobao is a Chinese web based shopping site like eBay, Amazon and Rakuten, which is worked in Hangzhou, Zhejiang by Alibaba Group.

Suggested Citation

  • Yehao Zhang, 2017. "Customer satisfaction comparison between Jingdong and Taobao," International Journal of Science and Business, IJSAB International, vol. 1(3), pages 149-157.
    • Handle: RePEc:aif:journl:v:1:y:2017:i:3:p:149-157
    as

    Download full text from publisher

    File URL: https://ijsab.com/wp-content/uploads/115.pdf
    Download Restriction: no
    File URL: https://ijsab.com/volume-1/issue-3/910
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Md. Shamim Hossain & Mst. Farjana Rahman, 2017. "Tools of online Marketing," International Journal of Science and Business, IJSAB International, vol. 1(1), pages 1-7.
    2. Md. Sazzadur Rahman & Kh. Zulfikar Hossain & Md. Sekender Ali & Fauzia Afroz, 2017. "Effectiveness of Training Programme on Mushroom Cultivation," International Journal of Science and Business, IJSAB International, vol. 1(3), pages 88-102.
    3. Mst. Farjana Rahman, 2017. "Usages of Mobile Phone in Rural Agricultural Marketing Function: A Study on Chirirbandar Thana, Dinajpur District, Bangladesh," International Journal of Science and Business, IJSAB International, vol. 1(1), pages 16-32.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dung Phuong, 2017. "Vietnam’s Garment Industry – Origins and Future Prospects," International Journal of Science and Business, IJSAB International, vol. 1(3), pages 103-112.
    2. Chao xing, 2017. "Evaluation Of Customers Satisfaction Towards The Existing Attributes Of China Unicom In China," International Journal of Science and Business, IJSAB International, vol. 1(2), pages 58-67.
    3. Md. Shamim Hossain & Xiaoyan Zhou, 2018. "Impact of m-payments on purchase intention and customer satisfaction : perceived flow as mediator," International Journal of Science and Business, IJSAB International, vol. 2(3), pages 503-517.
    4. Andy Fred Wali & Jackson Cyprian & Obabuike Ikeni Nkpurukwe, 2020. "Influences of Social Media Marketing Tools Towards Online Purchases: Nuances from Undergraduate Students in Nigeria Public Universities," Paradigm, , vol. 24(2), pages 239-253, December.
    5. Ismat Ara Eti & Md. Murshedul Bari, 2020. "Digital Marketing Makes Consumer Closer: An Internet Giant Creating Challenges at Present: A Study on Consumer Perspective During COVID-19," International Journal of Science and Business, IJSAB International, vol. 4(10), pages 64-76.
    6. Cristina Radu & Mihaela Constantinescu & Alexandru Ion Olteanu, 2023. "Using the Right Content on Social Media to Enhance Consumer Engagement," Journal of Emerging Trends in Marketing and Management, The Bucharest University of Economic Studies, vol. 1(1), pages 26-38, April.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aif:journl:v:1:y:2017:i:3:p:149-157. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Farjana Rahman (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.