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An Analysis of User Reviews of ERP Systems in Small and Medium-Sized Enterprises

Author

Listed:
  • Andreea Maldareanu

    (Bucharest University of Economic Studies, Bucharest, Romania)

  • Valentin Florentin Dumitru

    (Bucharest University of Economic Studies, Bucharest, Romania)

  • Octavian Dospinescu

    (Alexandru Ioan Cuza University, Iasi, Romania)

Abstract

An increasing number of enterprises have begun to turn to cloud-based solutions, such as Cloud ERP systems, to automate and improve their business activities. In order for their use to generate the expected benefits, the informed choice of Cloud ERP (Enterprise Resource Planning) services to be implemented can be considered an essential factor. The objective of the current study is to analyze users opinions on the implementation and use of various Cloud ERP services available internationally. Analyses are performed based on user reviews of the Cloud ERP services they have worked with. A total of 99 reviews for 34 Cloud ERP services were collected from the Gartner Peer Insights platform. Excel was used to analyze the mean scores grouped by each service, by implementation dimensions, by services and by industries, as well as the number of implementations by country. The collected data were coded using NVivo 15 and then grouped into general themes. Subsequently, qualitative analyses were performed based on the number of occurrences of coded references and sentiment analyses on the responses provided by reviewers in the open-ended questions. The highest score was achieved by the Planning and Transition stage. Most reviews come from India and the US and were made by users in the IT services field. The results obtained illustrate the positive outlook for the use of various Cloud ERP services at the enterprise level, given that most reviews are positive or moderately positive in tone. The study contributes to the specialized literature in the field by analyzing the real opinions of users, data source rarely used to date.

Suggested Citation

  • Andreea Maldareanu & Valentin Florentin Dumitru & Octavian Dospinescu, 2026. "An Analysis of User Reviews of ERP Systems in Small and Medium-Sized Enterprises," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 28(72), pages 470-470, April.
    • Handle: RePEc:aes:amfeco:v:28:y:2026:i:72:p:470
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    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance

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